If you need to report an incident or a breakdown, please call the claims line on 0333 005 2454. It's open 24/7. They'll take the details of the claim for you and tell you what to do next depending on the circumstances.
It's a policy condition that you should ring the claim helpline as soon as possible after any incident, injury, loss or damage. They'll help you decide whether you should make a claim on yours or someone else's policy. It also protects you if someone else reports the incident and makes a claim against you. If you can, have your policy number to hand when you call as this will make the process quicker.