We sometimes require additional supporting documents to be sent through to us for a number of reasons.
Proof of address
If we've asked you for proof of address, please ensure that it is:
- dated within the last 3 months
- either a utility bill or bank statement
- clearly showing your name and address
- a copy of a paper document rather than an email or online screenshot
Bike Log Book (also known as V5C)
We'll need a copy of the front and inside pages of the V5C showing the vehicle details and registered keeper details.
If you have only recently purchased the vehicle we can accept the V5C/2, which is a small green slip given to you when ownership is transferred. You will then be required to send in a copy of the full Log Book within 4 weeks.
Proof of employment
We'll need to see a recent payslip or headed letter from the company confirming your employment. If it is a new job we'd require a copy of your letter of appointment or new contract. If you're Self-Employed, your most recent Tax Return would be required.
How to send us copies of your documents
Please include your policy number in all documents you send to us.
Text: 07537 416 059 Note: This number only accepts text messages.
Post: eBike, Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL