Already have an eBike policy?

If you want to renew your policy, add a new rider, change the bike that's covered or add optional extras, simply give us a call on our local rate number in the contact section below and speak to one of our friendly UK based team. Give us a call

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If you are looking for a new quote for your bike insurance you've come to the right place – with multi-bike, multi-rider options available we've got you covered. Click the button below to get a bike insurance quote in minutes. Get an online quote

Renew or make a change to your eBike policy

If you want to renew your policy, add a new rider, change the bike that's covered or add optional extras, simply give us a call on our local rate number and speak to one of our friendly UK based team.

  • Renew your policy.
  • Switch to laid up cover.
  • Change, add or remove a rider.
  • Change your bike details.
Give us a call


If you've got any queries about your motorbike policy then you may find the answer you're looking for in our frequently asked questions below.

What documents do I have to send you for validation or to validate my policy?

​As part of the process of confirming all the information you gave us when you completed a quote is accurate, we need you to send us copies of your documents. We call this process validation.

I don’t have a paper counterpart licence. What should I do?

The paper counterpart licence is no longer a legally supported document. In place of the counterpart, you'll need to share your driving licence information with us using the government's online service.

How do I make a new claim or find out about a claim I have already reported?

To make a claim on your bike policy call 0333 005 2454, please have the details of the incident and your current Certificate of Motor Insurance to hand.

I have a query about my Direct Debit

​If you have a query about, or want to make a change to, your Direct Debit please call Close Brothers Premium Finance.

Am I covered to ride abroad?

eBike policies have 90 days cover for travel in EU Member states and countries which have agreed to follow European Directives approved by the commission of the EU.

Where can I find my policy wordings?

​You can view and download all of the policy documents eg Breakdown, Key Cover and Legal Expenses Cover, here.

How can I change the start date and time of my policy?

​Once you've paid for the policy we're unable to amend the start date or time. You can either wait for the start date and time to pass before riding or, if this isn't an option, you can cancel the policy.

You have requested additional documents from me. What shall I send and how shall I send them?

​​If you’ve been asked to provide additional documents please include your Policy Number and send copies of them to us by email, post or MMS.

Can you insure me before I take my full bike test?

​​​Yes. We provide on road cover for up to 14 days before your full bike test, provided that you are under professional tuition.

When will I receive my renewal invitation?

​​​​We will automatically create a renewal quote for you based on the information we hold for your policy. This will be sent to you by email and post 18 days before your policy expires.

Can you send me proof of my no claims discount?

Yes we can. Your renewal schedule (that we send to you by email and post) can be used as proof of your No Claim Discount entitlement.

What is a classic bike policy?

The eBike Classic Policy is only available for bikes registered more than 20 years ago. We can provide cover for up to four riders, aged between 25 and 69, on one classic bike per policy.

Contact us


You can use this email address to contact us with any questions you have.

To send us copies of any documents that we've requested, check out our help section for details.


Customer service

0333 005 2451

Weekdays: 8am to 6pm
Saturday: 9am to 1pm
Sunday: Closed
Bank Holidays: 9am to 5pm


0333 005 2454

Lines open 24/7


You can write to us at:

Brightside Park
Severn Bridge
BS35 4BL


eBike aim to provide a high standard of service at all times. However, we recognise that things can occasionally go wrong. When this occurs, we want to hear about it so that we can try to put things right. We are committed to investigating your complaint promptly and will keep you informed of progress throughout. Read More