Looking for a quote?

We know bikers want straightforward insurance. So we don't use jargon or provide optional-extras that confuse you. We offer cover that's right for you, your bike and the road ahead.

Get a quote

Ready to renew?

If your motorbike insurance policy is due for renewal, then simply give us a call and speak to a member of our friendly UK based team on 0333 414 9075

Making a change to your policy

Need to make changes to your policy?

If you want to add a new rider, change the bike that's covered or add optional extras, simply give us a call on our local rate number and speak to one of our friendly UK based team.

  • Switch to laid up cover.
  • Change, add or remove a rider from your policy.
  • Change your bike details.
  • Adjust your level of cover.
Give us a call

Help

If you've got any queries about your motorbike policy then you may find the answer you're looking for in our frequently asked questions below.

What documents do I have to send you for validation or to validate my policy?

​As part of the process of confirming all the information you gave us when you completed a quote is accurate, we need you to send us copies of your documents. We call this process validation.


I don’t have a paper counterpart licence. What should I do?

If you've got a UK driving licence, but you don't have a paper counterpart licence, you'll need to share your driving licence information with us using the government's online service. To do this, you'll need...


How do I make a new claim or find out about a claim I have already reported?

​To report a new claim on any policy please call the 24 hour claims notification helpline and please have the details of the incident and your current Certificate of Motor Insurance to hand.


I have a query about my Direct Debit

​If you have a query about, or want to make a change to, your Direct Debit please call Close Brothers Premium Finance.


Am I covered to ride abroad?

Foreign use covers you, and your named riders, to ride in any country which is a member of the EU and any country outside the EU which has agreed to follow European Directives approved by the commission of the EU.


Where can I find policy documents for breakdown and key cover?

​If you decided to purchase one of our optional extras such as breakdown or key cover then you can view and download the documents online.


How can I change the start date and time of my policy?

​Once you've paid for the policy we're unable to amend the start date or time. You can either wait for the start date and time to pass before riding or, if this isn't an option, you can cancel the policy.


You have requested additional documents from me. What shall I send and how shall I send them?

​​If you’ve been asked to provide additional documents please include your Policy Number and send copies of them to us by email, post or MMS.


Can you insure me before I take my full bike test?

​​​Yes. We provide on road cover for up to 14 days before your full bike test, provided that you are under professional tuition.

When will I receive my renewal invitation?

​​​​We will automatically create a renewal quote for you based on the information we hold for your policy. This will be sent to you by email and post 18 days before your policy expires.


Can you send me proof of my no claims discount?

Yes we can. Your renewal schedule (that we send to you by email and post) can be used as proof of your No Claim Discount entitlement.


What is a classic bike policy?

​​​​​​The eBike Classic Policy is only available for bikes registered more than 20 years ago. We can provide cover for up to four riders, aged between 25 and 69, on one classic bike per policy.

Contact us

Email

bike@brightsideinsurance.co.uk

You can use this email address to contact us with any questions you have.

To send us copies of any documents that we've requested, check out our help section for details.


Phone

Customer service

0333 414 9075

Weekdays: 9am to 6pm
Saturday: 9am to 5pm
Weekends: Closed

Claims

0333 414 9078

Lines open 24/7

Address

You can write to us at:

eBike
Brightside Park
Severn Bridge
Aust
Bristol
BS35 4BL


Complaints

At eBike we try to make sure everyone's happy with their cover and the way they've been dealt with by our team. But if you need to get in touch to mention an issue then contact ‘Customer Relations Team Leader’ at the following address:

complaints@ebikeinsurance.co.uk