If you want to renew your policy, add a new rider, change the bike that's covered or add optional extras, simply give us a call on our local rate number and speak to one of our friendly UK based team.
If you've got any queries about your motorbike policy then you may find the answer you're looking for in our frequently asked questions below.
As part of the process of confirming all the information you gave us when you completed a quote is accurate, we need you to send us copies of your documents. We call this process validation.
The paper counterpart licence is no longer a legally supported document. In place of the counterpart, you'll need to share your driving licence information with us using the government's online service.
To make a claim on your bike policy call 0333 005 2454, please have the details of the incident and your current Certificate of Motor Insurance to hand.
If you have a query about, or want to make a change to, your Direct Debit please call Close Brothers Premium Finance.
eBike policies have 90 days cover for travel in EU Member states and countries which have agreed to follow European Directives approved by the commission of the EU.
Once you've paid for the policy we're unable to amend the start date or time. You can either wait for the start date and time to pass before riding or, if this isn't an option, you can cancel the policy.
If you’ve been asked to provide additional documents please include your Policy Number and send copies of them to us by email, post or MMS.
Yes. We provide on road cover for up to 14 days before your full bike test, provided that you are under professional tuition.
We will automatically create a renewal quote for you based on the information we hold for your policy. This will be sent to you by email and post 18 days before your policy expires.
Yes we can. Your renewal schedule (that we send to you by email and post) can be used as proof of your No Claim Discount entitlement.
The eBike Classic Policy is only available for bikes registered more than 20 years ago. We can provide cover for up to four riders, aged between 25 and 69, on one classic bike per policy.
bike@brightsideinsurance.co.uk
You can use this email address to contact us with any questions you have.
To send us copies of any documents that we've requested, check out our help section for details.
Customer service
Weekdays: 8am to 6pm
Saturday: 9am to 1pm
Sunday: Closed
Bank Holidays: 9am to 5pm
Claims
Lines open 24/7
You can write to us at:
eBike
Brightside Park
Severn Bridge
Aust
Bristol
BS35 4BL
eBike aim to provide a high standard of service at all times. However, we recognise that things can occasionally go wrong. When this occurs, we want to hear about it so that we can try to put things right. We are committed to investigating your complaint promptly and will keep you informed of progress throughout. Read More