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Q: What products do you offer?
A: The following e-products are currently available and we plan to add many more in the future:
Bike Insurance: www.ebikeinsurance.co.uk - The first online insurance solution to make you the customer take total control. Why bother with call centres and automated phone lines!
Car Insurance : www.ecarinsurance.co.uk - Why not join the growing number of car drivers who have already joined the revolution and put your money where your mouse is?
Van Insurance: www.evaninsurance.co.uk - With eVan's revolutionary system you can manage your whole policy online - no phone calls, no waiting.
Home Insurance: www.ehomeinsurance.co.uk - Your house is your home - and you need to protect it. eHome provides direct insurance for both buildings and contents to keep your household and garden insured against damage and loss.
Courier Insurance for both Bike and Van: www.ecourierinsurance.co.uk - eCourier Insurance offers tailored, competitive premiums specifically for couriers, whether you ride a bike or drive a van.
Goods in Transit: www.egoodsintransitinsurance.co.uk - offers insurance policies for a wide variety of small businesses and organisations that require cover for their own goods or goods they are carrying on the behalf of others.
Tradesman Insurance: www.etradesmaninsurance.co.uk - offers full online administration for Public & Employers liability insurance.
Specialist Car Insurance:
For Modified Cars: www.emodifiedcarinsurance.co.uk - We recognise that people with modified cars often struggle to find a competitively priced insurance policy. That is why we have designed a product specifically for them.
For Business Cars: www.ebusinesscarinsurance.co.uk - specifically designed for people who drive a vehicle that is registered in the company name.
For those with a few blemishes on their licence: www.elifebeltinsurance.co.uk - If you have a few blemishes on your licence, we know how hard it can be for you to find insurance that you don't have to pay through the roof for! eLifebelt Insurance will provide an online quote which can take into account any number of these blemishes.
Specialist car insurance for women drivers: www.eladydriverinsurance.co.uk
courier products other bike car van home courier modified lifebelt speciallist business driver
Q: My documents have a Security Endorsement, what does this mean?
A: The E4 Security Endorsement is triggered when you state on your policy details that your bike is fitted with an approved security device. This could be an alarm/immobiliser, mechanical locking device or security identification.
The endorsement is instructing you to use the devices when the bike is parked.
If the security devices you have listed are not being used, there will be no cover for theft or attempted theft.
E.g. If you have a heavy-duty chain which you only use when the bike is parked at home, as you cannot carry it around, but you also use an approved disc-lock wherever the bike is parked away from home - then please list the disc-lock.
Even if you have only listed security marking as a theft-deterrent, this endorsement will automatically be applied although, unlike alarms and locks, they cannot be deactivated or left at home.
security endorsement devices E4 theft lock chain immobiliser alarm
Q: What does a Garage Endorsement mean?
A: If you have told us that you keep your bike in a garage at your home address, there will be a garage endorsement on your policy.
If your bike is at home overnight, please put it in the garage.
If your bike was stolen from near your house, and it was not in the garage (e.g. on the road outside or on the driveway) between 22:00 and 06:00 only you would be required to pay an extra £250 excess towards the claim. This amount is in addition to any other excess(es) shown in the schedule.
If you are away from home, and there is no garage available, this endorsement is not applicable.
This endorsement is only applicable within the proximity of your private dwelling.
garage endorsement address un-garaged excess garaged
Q: Can I carry Pillion Passengers?
A: Yes, you can carry pillion passengers providing your licence allows for this.
pillion passenger carry rider
Q: Is a NCD valid if it is from a car?
A: No claims bonus is not transferable from a car.
NCD NCB Claims Bonus discount car
Q: When will I receive my policy documents?
A: The policy documents will be issued on the next working day after the date you paid for the policy.
For example, if you paid for your policy on Monday, the documents would be posted out by first class post on Tuesday.
policy wording insurance details cover booklet document brochure text detail day date when time receive recieve
Q: Does my insurance cover me for Breakdown in Europe? If not can I pay to have European Breakdown cover?
A: If European Breakdown Assistance is required, this can only be added to Comprehensive Standard (Annual) policies.
It is not available on Pay As You Go, Classic or Third Party Fire and Theft / Third Party Only policies.
The bike must be less than 10 years old.
To add European Breakdown assistance to a policy costs £49.99 until the policy expiry date.
The European Breakdown Assistance premium is non-refundable.
Please also see:
-Countries covered by European Breakdown Assistance
-How do I add on European Breakdown cover?
-What is covered by European Breakdown Assistance?
-I am going to Europe on holiday....
-Am I covered in Bulgaria or Romania?
European breakdown assistance recovery abroad broke country countries Union EU Albania Andorra Bosnia Herzegovina Bulgaria Croatia Gibraltar Iceland Liechtenstein Macedonia Monaco Montenegro Norway Romania San Marino
Q: I have a foreign licence: Do eBike accept International or EU licences?
A: We only accept UK and EU licences.
It is your responsibility to ensure that you hold the correct entitlement to ride the bike insured, if in doubt, please check with the DVLA and/or equivalent organisation from the country of origin.
We do not accept International or any other type of foreign licences.
license foreign licence lic UK DVLA driver rider abroad EU European international licensing
Q: My bike is not listed.
A: In this instance, you should email us at:enquiries@ebikeinsurance.co.uk providing the following details of the bike: Make, Model, Year of Registration, Geared / Automatic, Exact engine cc and is it Imported?
If you do not provide all these details we will be unable to look into your request any further.
If your vehicle is not listed, you should not use the nearest alternative as this could invalidate your insurance. If your exact vehicle is not listed, you should contact us straight away.
If you have a Piaggio or a Vespa please look under Vespa-Piaggio, Vespa and Piaggio on the bike list before contacting us.
See also:
"Do you insure Chinese imported bikes?"
"Do you insure Thumpstars?"
bike model not listed website motorcycle motorbike motor vespa piaggio paiggio
Q: What happens if my security system/device/immobiliser is not listed on the website?
A: If your system or device is not listed, it usually means that it is not approved by Thatcham or Sold Secure, or is no longer approved.
However, if you are sure that your system/device is approved, please email us at: enquiries@ebikeinsurance.co.uk providing full details of the make and model of the device and where you bought it from.
If your security device is not listed, you should not use the nearest alternative as this could invalidate your insurance.
If your exact security device is not listed, you should contact us straight away.
immob Security system Thatcham secure device listed approved alarm lock disc chain immobiliser datatag datatool Alphadot
Q: Can I ride other bikes? Am I covered third party to ride any bike? Can I ride a friend’s bike? Can I get temporary cover on someone else’s bike?
A: No.
We do not provide a 'Riding Other Bikes' extension on the policy.
The 'Riding of any bike not belonging to the policyholder' cover was originally designed for emergency use only and misuse has resulted in an increase in claims due to riders having a go on an unfamiliar bike and then crashing it (eg, someone who has just passed their test riding their mate's R1).
This in turn would have a knock on effect to all policy holders and increase insurance premiums - which is something we all want to avoid!
At eBike, we are trying to minimise costs to provide realistic premiums - if we introduce this cover across the board, premiums will go up for everyone.
We are however looking to introduce a scheme whereby people who want this cover can pay an extra premium to have it - this is still some way off though.
riding other mate's mates Third Party Mate cover ride another vehicle temporary friend someone
Q: Do you insure cars as well?
A: Yes we do. Please click on the following link: www.ecarinsurance.co.uk
Insure car eCar insurance
Q: Can I set up a Direct Debit if I am under 18?
A: No. As Direct Debit is a Credit Agreement, we cannot offer this to a policyholder aged under 18 - however you may pay monthly using a debit card on a Pay As You Go policy.
Direct debit dd d/d instalment 18 eighteen finance agreement monthly
Q: Can I put Classic bikes and Modern (Standard) bikes on the same policy?
A: If you have a bike registered more than 20 years ago, we would class it as a “Classic”.
Our Classic policy covers bikes registered between 1920 and 1988; our Standard and PAYG policies cover bikes registered from 1970 to present.
If you have a modern bike and a classic bike which is registered pre 1970, the Classic would need to be on a separate policy.
If your Classic bike is registered between 1970 and 1988, you may add it to either a Classic policy or a Standard/PAYG policy.
Standard and PAYG policies can cover up to 4 bikes. Our Classic policy is currently single vehicle only.
Classic standard bike cover multi vehicle same modern
Q: How do I cancel my policy?
A: As eBike Insurance is an online company, you are required to make any changes to your policy online.
1) Please go to our home page www.ebikeinsurance.co.uk
2) Log in using your email address and policy number (or log in using password – if you do not already have a password, you will later be invited to either create one or skip this option.)
3) From the “Welcome” page, select the “Policies” tab.
4) Select the “View Policy” button next to the policy you wish to amend.
5) Select “Make Changes to your Policy”.
6) Select “Cancel your Policy” from the list.
7) Set the time and date you want the policy to finish and proceed to the final page.
8) Details of any change in premium will be given on screen.
9) If you wish to proceed, tick the “Terms and Conditions” box and click “Confirm Changes”.
Following online cancellation, a cancellation schedule including your proof of any no claims discount will be posted to you the next working day.
10) If you do not wish to proceed, you can abandon the changes and your policy will remain unchanged.
cancel terminate refund finish end stop cancellation
Q: Can you fax or send my cover note to the dealer I am buying a bike from?
A: Yes. Please email us at: enquiries@ebikeinsurance.co.uk with the details of the Salesperson and the Dealer’s address and we will send them the cover note within the next 3 working days.
This will not affect the certificate which is sent to you in the post on the next working day.
Fax dealer garage salesman certificate send post address note
Q: About Business Use class 1
A: Business Use (class 1) will allow the policyholder to use the motorcycle for private use and to commute to more than one place of work/study.
The policyholder may also use the motorcycle in connection with their business or profession.
Named riders will be limited to Social Domestic and Pleasure use only.
Delivery or courier use is excluded.
Business use class one 1 cover work more place site
Q: Can someone who is not the proposer of the policy pay for it? Can my dad/mum/friend pay for my insurance?
A: Generally, No.
If you are unable to pay for the policy yourself, you should contact us at: enquiries@ebikeinsurance.co.uk
Pay policy proposer someone friend insurance mum dad brother sister father mother
Q: Can I have two bikes on the same policy but at different levels of cover?
A: No.
You can insure up to 4 bikes on the Standard and Pay As You Go Products (provided that the vehicles are acceptable to our Underwriters), but the cover relates to the policy and not individual bikes.
E.g. You cannot have one bike covered fully comprehensive and another covered third party only on the same policy.
Levels cover insure multi bike comprehensive third different
Q: My policy has not started yet but I want to make changes to it?
A: If there is a delay between when you purchased the policy and the start date, the policy is “frozen” during this time and changes cannot be made before the policy becomes active.
There are two options available:
1- Wait until after your policy has begun, and then make the amendments online yourself. You will receive two sets of documents, the originals and an amended set. The first set can be destroyed or retuned once the replacements are received.
2- We can cancel your policy - this will generate a full refund of your premium, this will take up to three working days to clear back to your card (you will not incur any charges for this as your policy has not yet begun). You would then be required to set up a new policy via the online quote system inputting the correct details and entering your payment details again.
You cannot make changes after you have clicked "Buy Now". You should not click the "Buy Now" button until you are sure all the details are correct.
Please email us on enquiries@ebikeinsurance.co.uk or telephone the Helpdesk if you require more assistance.
Change can’t amend policy unable not able adjust modify started commenced began begun
Q: What is continuous riding?
A: The number of complete years that you have been riding back from today's date.
This applies to legal, on–road experience only.
E.g. If you rode for 10 years then had a break of 5 years before returning to biking, you would need to put down 0 years.
Continued riding ride experience years continuous complete total number
Q: I have had a few months of cover with my current insurer; can you add those months of cover to build up my No Claims Bonus?
A: No.
Only a complete year will count towards No Claims Discount. If you cancel the previous policy, you will lose any no claims bonus that you have started to build.
no claims discount bonus complete year months ncd ncb
Q: If I am on a Pay As You Go scheme do I need to ring you to renew my policy each month?
A: No, the policy will automatically renew each month, provided payment is received, unless you cancel it.
Pay as you go automatically renew month each PAYG call ring phone telephone
Q: I have just had a new security device added to my bike. Do I need to send you the certificate to prove this?
A: No, just keep it somewhere safe for future reference as we may need to see it in the event of a claim.
Security device new lock chain alarm immobiliser datatag datatool Thatcham secure anchor Alphadot
Q: I would like to insure my bike against Fire and Theft Only (as I will not be riding it over the winter)
A: We offer this as an option on a Comprehensive or Third Party Fire and Theft policy, provided you have a garage.
This option is only available as an adjustment on an existing policy.
For instructions on how to do this, please see
"How do I reduce cover to Fire and Theft Only? (Laid-up cover, winter-cover)"
Fire theft only lay laid laid-up suspend reduce cover existing winter
Q: What counts as a garage? I have a shed will this do?
A: A garage is classed as a locked brick built or concrete building with a roof.
Some sheds and purpose built bike lock-ups can be accepted on occasion by emailing us at: enquiries@ebikeinsurance.co.uk with details of the make and model and where you purchased it from.
Please note that a wooden garden shed would not be acceptable.
Garage shed brick building lock locked roof structure secure concrete wood garden accept
Q: How much would an approved alarm and immobiliser take off the premium?
A: Details of change in premium due to addition of an appropriate security device can be found by listing the security device on your policy quote, or by running a quote on an existing policy including the additional security device.
If you already have already qualified for the maximum security discount, there will be no further reductions.
Approved alarm immobiliser premium reduce security device discount amount cost price
Q: I have got a bike that I am not actually licensed to ride. Can you insure me just fire and theft on it if I don't ride it until I do my test?
A: We can only insure your bike 14 days prior to your test date.
Please note that during this time you are not covered to ride the bike unless you are accompanied by a qualified instructor.
We are unable to offer cover unless you are aged 16 or over.
If you do not pass the test within 14 days, please email us at enquiries@ebikeinsurance.co.uk
Licensed licenced licence license test pass cover insure qualified
Q: I am going to Europe on holiday do I have to inform you and do I need a green card? Do I need to pay for cover abroad?Am I covered for a European Tour?
A: You do not need to notify us if you are taking your motorbike on holiday to Europe.
All eBike Insurance policies provide cover within the Territorial Limits of the policy throughout the policy year.
This extension is provided for the purpose of travel only.
Your permanent home must be in Great Britain, Northern Ireland or the Isle of Man and must also be your predominant residence.
Your insurance policy covers you in the following countries as standard and at no extra cost to you:
Great Britain
Northern Ireland
The Isle of Man
The Channel Islands
The Republic of Ireland
Austria
Belgium
Cyprus
Denmark
Estonia
France (including Monaco)
Finland
Germany
Greece
Hungary
Italy (including San Marino and the Vatican City)
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Norway
Poland
Portugal
Spain
Sweden
The Czech Republic
Slovakia
Slovenia
Switzerland
Croatia
Lichtenstein
Andorra
Iceland
Gibraltar
You will have the same level of cover in all the countries listed that you enjoy in the UK. For example, if you have Comprehensive Cover in the UK you will also have Comprehensive cover in the EU.
Please note, European Breakdown cover is available as an optional extra on Standard Annual Comprehensive policies only.
You need to take your policy schedule and certificate of insurance with you and this will act as proof that you are complying with the insurance laws in each country.
You no longer need a Green Card.
We do not offer cover outside the EU.
European Accident Statement Forms are also available from us:
Please email us on enquiries@ebikeinsurance.co.uk with your Full Name, Address and policy number and we will post a copy of the form out to you.
So that the form reaches you before your trip, we strongly advise that you send your request to us at least a week before you leave the country.
Please see also:
-Does my insurance cover me for breakdown in Europe?
-Am I covered in Bulgaria or Romania?
Tour Touring foreign travel abroad Europe green card countries country Belgium France Germany trip holiday eu swiss switzer form
Q: Do you insure electrical bikes?
A: No. We currently do not insure electrical bikes.
Electric electrical bikes cover battery
Q: How can I be removed / unsubscribe from your email list?
A: If you have got a quote from us, given your consent for us to email you and subsequently changed your mind, you can stop these emails by using our unsubscribe page.
Please click here to access our 'Unsubscribe page'. You will be asked to enter your email address.
Please note that this will not stop any emails related to a policy you hold with us - just occasional mailings about other products or services.
Unsubscribe remove email address mail mailing marketing consent subscribe stop cease
Q: What useage is not covered? What useage is excluded?
A: The policy will exclude use for:
- Hiring
- Racing
- Competitions
- Track days
- Rallies or trials (other than road safety rallies or treasure hunts. 'Rally' does not refer to a biker camping event.)
- Commercial travelling
- Carrying of passengers for hire and reward
- Any purpose in connection with the motor trade
- Business use *
- Use for hire and reward as a courier *
- Despatch rider or fast food delivery *
The uses marked with a star can be covered by selecting the relevant class of use during the quotation. An additional premium may apply.
Exclude exclusion cover covered not policy conditions terms rule
Q: Do you insure cars and bikes on a joint policy? i.e. one policy for the two vehicles.
A: No, although we are developing systems to accommodate this.
Car bike policy joint multi vehicle numerous more
Q: Countries covered by European Breakdown Assistance.
A: The European Union:
- Austria
- Belgium
- Bulgaria
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Republic of Ireland (Eire)
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
Other countries covered by European Breakdown Assistance:
- Albania
- Andorra
- Bosnia Herzegovina
- Bulgaria
- Croatia
- Gibraltar
- Iceland
- Liechtenstein
- Macedonia
- Monaco
- Montenegro
- Norway
- Romania
- San Marino
- Switzerland
Please also see:
-How do I add on European Breakdown cover?
-What is covered by European Breakdown Assistance?
-Does my insurance cover me for Breakdown in Europe? If not, can I pay to have this added onto my policy?
european breakdown assistance cover country countries recovery roadside repatriation repairs broken broke European Union EU Albania Andorra Bosnia Herzegovina Bulgaria Croatia Gibraltar Iceland Liechtenstein Macedonia Monaco Montenegro Norway Romania
Q: Is My No Claims Discount Protected? Is My No Claims Discount Guaranteed?
A: If you have 5 or more years No Claims Bonus then this is automatically protected and guaranteed for life.
This means that once you have 5 years or more NCD then we will not reduce your No Claims Bonus regardless of any number of claims.
Protected No Claims Bonus and the Guarantee for life are not available if you have less than 5 years No Claims Bonus.
ncd ncb no claims bonus discount NCD NCB protected guarantee guaranteed protection life automatically
Q: How do I make changes to my policy?
A: As eBike Insurance is an online company, you are required to make any changes to your policy online.
1) Please go to our home page www.ebikeinsurance.co.uk
2) Log in using your email address and policy number (or log in using password – if you do not already have a password, you will later be invited to either create one or skip this option.)
3) From the “Welcome” page, select the “Policies” tab.
4) Select the “View Policy” button next to the policy you wish to amend.
5) Select “Make Changes to your Policy”.
6) Select “Make Multiple Changes”.
7) Navigate to the appropriate section (Contact Details, Riders, Bikes or Cover) and make the changes on screen.
8) Ensure you set the correct date and time from which you require the change to take effect.
9) Proceed to the “Quote Screen” by clicking “Next Step” buttons - details of any change in premium will be given on screen.
10) If you wish to proceed, tick the “Terms and Conditions” box and click “Confirm Changes”.
11) If you do not wish to proceed, you can abandon the changes and your policy will remain unchanged.
Following any changes online, new documents will be posted to you first class the next working day.
Change amend amendment alter modify adjust adjustment
Q: How do I change my address?
A: eBike Insurance is an online company, which enables clients to manage their policies online.
Your address is a rating factor for insurance pricing; your premium may therefore change. You may have to pay extra, it may stay the same, or we may send you a refund. If you have more than one policy, you must apply the change of address to all of your policies separately.
1) Please go to our home page www.ebikeinsurance.co.uk
2) Log in using your email address and policy number (or log in using password – if you do not already have a password, you can skip this option by clicking “Continue”).
3) From the “Welcome” page, select the “Policies” tab.
4) Select the “View Policy” button next to the policy you wish to amend.
5) Select “Make Changes to your Policy”
6) Select “Make Multiple Changes”.
7) In the “Contact Details” section, overtype the details of your new address. N.B. if your garage status has changed, this will need to be updated in the “Vehicles” section.
8) Ensure you set the correct date and time from which you require the change to take effect.
9) Proceed to the “Quote Screen” by clicking “Next Step” buttons - details of any change in premium will be given on screen.
10) If you wish to proceed, tick the “Terms and Conditions” box and click “Confirm Changes”.
11) If you do not wish to proceed, you can abandon the changes and your policy will remain unchanged.
If you have more than one eGroup insurance policy, please repeat steps 4 to 10 as applicable.
address move moved house amend amendment alter modify update adjust home moving coa
Q: How Do I Change My Email Address?
A: You may log onto your policy using your old email address, even if this is no longer in use it will provide access into your policy. Your email address acts as a kind of password.
1) Please go to our home page www.ebikeinsurance.co.uk.
2) Log in using your email address and policy number (or log in using password – if you do not already have a password, you can skip this option by clicking “Continue”).
3) From the “Welcome” page, select the “Policies” tab.
4) Select the “View Policy” button next to the policy you wish to amend.
5) Click on “Contact Details”.
6) Click on “Edit”, overtype the email address, and then click “Update Details”.
7) If you have more than one eGroup policy, please repeat steps 4 to 6 for each policy.
Change amend email address contact
Q: What is a voluntary excess? What is a Compulsory excess? How do I find out my excess?
A: An excess is the amount you must pay towards an applicable claim. The reason for this is to prevent lots of small claims which would increase insurance premiums for everyone.
During the quote process, please click on “View Excesses and Endorsements” to view your total excess amount. This is found on the quote screen above your premium amount.
The excess on a comprehensive policy is split between compulsory excess and voluntary excess:
-The compulsory excess is an amount that cannot be changed; it is dictated by the grouping of your vehicle.
-The voluntary excess can be changed to an amount between £0 to £500, this will affect the premium. E.g. if someone has a very high premium, they may opt to pay a higher excess in order to reduce their premium.
Please note that if you select £0 voluntary excess, there will still be a compulsory excess on the policy.
If your policy is already running, please refer to your policy documents for details of your excesses and endorsements.
Excess voluntary compulsory xs axcess
Q: How do I change my bike from one to another?
A: As eBike Insurance is an online company, you are required to make any changes to your policy online.
1) Please go to our home page www.ebikeinsurance.co.uk
2) Log in using your email address and policy number (or log in using password – if you do not already have a password, you will later be invited to either create one or skip this option.)
3) From the “Welcome” page, select the “Policies” tab.
4) Select the “View Policy” button next to the policy you wish to amend.
5) Select “Make Changes to your Policy”.
6) Select “Make Multiple Changes”.
7) Navigate to the “Bikes” section and select the “Change” button next to the bike you wish to replace, type over the existing bike details with the details of the replacement.
8) Ensure you set the correct date and time from which you require the insurance to switch from the current bike to the replacement.
9) Proceed to the “Quote Screen” by clicking “Next Step” buttons - details of any change in premium will be given on screen.
10) If you wish to proceed, tick the “Terms and Conditions” box and click “Confirm Changes”.
11) If you do not wish to proceed, you can abandon the changes and your policy will remain unchanged.
Change modify add new another bike motorcycle motorbike
Q: How do I add another or additional bike(s) to my policy?
A: This only applies to Standard or Pay As You Go Policies where, subject to ownership, up to four bikes can be added to a policy (provided that the vehicles are acceptable to our Underwriters). For Classic policies only one bike is allowed per policy.
As eBike Insurance is an online company, you are required to make any changes to your policy online.
1) Please go to our home page www.ebikeinsurance.co.uk
2) Log in using your email address and policy number (or log in using password – if you do not already have a password, you will later be invited to either create one or skip this option.)
3) From the “Welcome” page, select the “Policies” tab.
4) Select the “View Policy” button next to the policy you wish to amend.
5) Select “Make Changes to your Policy”.
6) Select "Make Multiple Changes" from the list, and navigate to the "Bikes" section.
7) Click the “Add another Bike” button.
8) Enter the details of the additional bike.
9) Set the date and time that you wish the insurance to start on the additional bike and proceed to the final page.
10) Details of any change in premium will be given on screen.
11) If you wish to proceed, tick the “Terms and Conditions” box and click “Confirm Changes”.
Following any changes online, new documents will be posted to you first class the next working day.
12) If you do not wish to proceed, you can abandon the changes and your policy will remain unchanged.
Add another second third fourth bike motorcycle motorbike additional new amend
Q: How do I remove a bike from my policy?
A: As eBike Insurance is an online company, you are required to make any changes to your policy online.
1) Please go to our home page www.ebikeinsurance.co.uk
2) Log in using your email address and policy number (or log in using password – if you do not already have a password, you will later be invited to either create one or skip this option).
3) From the “Welcome” page, select the “Policies” tab.
4) Select the “View Policy” button next to the policy you wish to amend.
5) Select “Make Changes to your Policy”.
6) Select "Make Multiple Changes" from the list.
7) Navigate to the "Bikes" section.
8) Select the Bike you wish to remove – Click the “Delete” button.
9) Set the date and time that you wish the insurance to finish for this bike and proceed to the last page.
10) Details of any change in premium will be given on screen.
11) If you wish to proceed, tick the “Terms and Conditions” box and click “Confirm Changes”.
Following any changes online, new documents will be posted to you first class the next working day.
12) If you do not wish to proceed, you can abandon the changes and your policy will remain unchanged.
Please note that you must have at least one bike on your policy.
remove delete bike motorcycle motorbike rid cancel amend
Q: Why won’t the system let me make any changes?
A: There could be several reasons why the system won't let you make a change:
- 1. You have recently made a change to your Policy.
Until this change becomes effective you will not be able to make any further changes to your policy. - 2. You have tried to make a change to your policy and not completed it.. To complete the change you will need to click on either the “Complete Changes” button. If you no longer require the change, or perhaps it was just for the purposes of a quote, please select the “Abandon Changes” button.
- 3. You have just taken out a policy and it is not yet live.
You are unable to make changes to your policy until it becomes live. If you urgently need to make a change to your policy before it becomes live then please call the Helpdesk on 0845 219 0564 (available between 9:00 to 5:00 Monday to Friday) for assistance. - 4. You have just renewed your Annual Policy and it is before the renewal date.
You are unable to make any changes until after the renewal date. If you urgently need to make a change to your policy before it becomes live then please call the Helpdesk on 0845 219 0564 (available between 9:00 to 5:00 Monday to Friday) for assistance.
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Q: How do I make more than one change at the same time? How do I do multiple changes?
A: As eBike Insurance is an online company, you are required to make any changes to your policy online.
1) Please go to our home page www.ebikeinsurance.co.uk
2) Log in using your email address and policy number (or log in using password – if you do not already have a password, you will later be invited to either create one or skip this option.)
3) From the “Welcome” page, select the “Policies” tab.
4) Select the “View Policy” button next to the policy you wish to amend.
5) Select “Make Changes to your Policy”.
6) Select "Make Multiple Changes" from the list.
7) Make the required changes on screen and proceed to the final page.
8) Details of any change in premium will be given on screen.
9) If you wish to proceed, tick the “Terms and Conditions” box and click “Confirm Changes”.
Following any changes online, new documents will be posted to you first class the next working day.
10) If you do not wish to proceed, you can abandon the changes and your policy will remain unchanged.
Multiple several change more edit modify alter numerous
Q: How do I add on European Breakdown cover?
A: This is only available on Comprehensive Standard eBike polices.
The bike needs to be less than 10 years old.
It is not available on Pay As You Go, Classic, Third Party Fire & Theft or Third Party Only Policies.
As eBike Insurance is an online company, you are required to make any changes to your policy online.
1) Please go to our home page www.ebikeinsurance.co.uk
2) Log in using your email address and policy number (or log in using password – if you do not already have a password, you will later be invited to either create one or skip this option.)
3) From the “Welcome” page, select the “Policies” tab.
4) Select the “View Policy” button next to the policy you wish to amend.
5) Go to the “Other Extensions Available” section at the bottom of the page.
6) Select “European Breakdown Assistance” and follow the onscreen instructions.
Before adding European Breakdown Assistance cover to your policy, you should note that:
•The Full Annual Cost of this extension is £49.99.
•Cover does not apply within the first 24 hours of taking out the European Breakdown Assistance Extension
•You will only receive Cover up to the End Date of your Policy
•You will be charged the Full Annual Amount as specified above
•The European Breakdown Assistance premium is non-refundable.
Please also see:
-Countries covered by European Breakdown Assistance
-Does my insurance cover me for breakdown in Europe? If not, can I pay to have this added onto my policy?
-What is covered by European Breakdown Assistance?
European breakdown add include EU additional trip holiday tour international extension france spain germany ireland eire norway italy austria Europe
Q: What is an incomplete mid-term adjustment?
A: An "Incomplete Mid-term Adjustment" is when you have not completed a change to your policy.
When you log onto your policy, you will see a red box advising you that there is an "Incomplete Mid-Term Adjustment".
Click to view the relevant policy, and then select either the “Complete Changes” or “Abandon Changes” box.
Incomplete mid-term adjustment
Q: Can I get a European Accident Statement form from you?
A: Yes, European Accident Statement Forms are available from us.
Please email us on enquiries@ebikeinsurance.co.uk with your Full Name, Address and policy number and we will post a form out to you.
So that the form reaches you before your trip, we strongly advise that you send your request to us at least a week before you leave the country.
European accident statement form EU foreign abroad trip tour touring journey holiday international crash
Q: Do you give discounts for Clubs?
A: Although we do not give Club discounts, if you have a club website, you may be interested in our affiliate scheme.
Please Click Here for more information.
club discount reduction group
Q: If I use the breakdown assistance will this affect my No Claims Bonus? Will it count as a claim against my insurance policy?
A: No. Breakdown cover does not affect your No Claims Bonus if you make a claim on this section of your policy. Breakdown claims do not count as claims against your main insurance policy.
More information is available from our online policy wording. Please Click Here to view.
Breakdown assistance NCD NCB claims bonus discount affect effect
Q: How do I make a Claim?
A: It is important that you report any claim you wish to make against your eBike Insurance policy as soon as possible.
To report a claim please telephone our 24 hour claims notification helpline on 0845 219 0616 or, if your policy number ends in -LD, 0845 219 8550.
When you call, please have your current certificate of motorcycle insurance ready and full details of the incident.
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Q: Will you cover me for taking a bike on a test ride? Do you do one day test insurance?
A: No, we do not provide cover for test rides.
If you are thinking of buying a bike from a dealer, then they usually provide cover for test rides.
Test ride cover temporary buy new bike one 1 day
Q: If I cancel my Classic Bike policy after cover has started will I get a refund?
A: If you cancel your Classic policy after the policy has started, no refund of premium will be allowed.
Please see the Policy and Administration Charges section of our Terms of Business for full details.
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Q: Where can I see your Terms of Business?
A: Our Terms of Business are available by clicking on the link on the bottom right hand side of the Homepage or please Click Here
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Q: How do I change my Direct Debit details? How do I change the date of my Direct Debit payment?
A: Our Direct Debit facility is provided by Conister Trust Ltd and is administered by Panacea Finance.
If you need to make any changes to your Direct Debit payment(s) then you will need to contact them directly.
They can be contacted on 0845 219 0587 and are available between the hours of 9:00am and 5:30pm Monday to Friday.
The eBike instalment plan will be underwritten by either Conister Trust Ltd which is arranged and administered on their behalf by Panacea Finance Ltd, or Panacea Finance Ltd directly.
Either can be contacted by writing to:
Panacea Finance Ltd,
MMT Centre,
Severn Bridge,
Aust,
Bristol
BS35 4BL
Please note that if you have a Pay As You Go monthly policy and you pay by card, rather than by Direct Debit, your "FuturePay" agreement is held by "WorldPay" NOT Panacea/Conister.
See also:
"How do I cancel my WorldPay / FuturePay Agreement for my Pay As You Go policy?"
"How do I contact WorldPay?"
direct debit Direct Debit panacea panancea conister payment dd d/d change bank details date money pan account amend modify
Q: Where can I view your Privacy policy?
A: Our Privacy and Security policy can be viewed by clicking the link on the bottom right hand side of our Homepage or please Click Here
private secure security policy statement privacy confidential information access guard keep data protection protect DPA act
Q: Where can I view the Policy Wording?
A: You can view the Policy Wording either by clicking on the link at the top of the Homepage or please Click Here
policy wording insurance details cover exclusions booklet doc document brochure text detail
Q: Is my Sidecar covered? Is my trailer covered?
A: Our definition of motorcycle is "A mechanically propelled two wheeled vehicle with or without a sidecar or trailer attached."
Therefore your bike is insured whilst attached to either a sidecar or trailer.
The value of the sidecar / trailer should be added to the value of the bike.
Please note that even if your bike is covered on a fully comprehensive basis, the sidecar/trailer will only be covered on a Third Party basis. Damage to the sidecar / trailer will not be covered, however Third Party damage caused by the sidecar / trailer will be covered.
sidecar side car trailer cover insure insured attached attachment
Q: Do you insure Trikes or Quad Bikes?
A: No, we do not cover trikes or quad bikes.
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Q: Do you insure Vans?
A: Yes we do. Please click on the following link: www.evaninsurance.co.uk
van insure commercial, vehicle pick up truck
Q: What payment methods do you accept? Can I pay by cash or cheque?
A: We only accept Mastercard, Visa Credit, Visa Debit (Delta), Visa Electron, Switch, Maestro, Solo and JCB.
Please note that due to extra costs imposed on us for Credit Card transactions, an additional 2.8% fee is added on to these payments. Debit Cards are not subject to this additional fee.
We are unable to accept payment by cash, cheque, standing order, postal order or direct credit.
On our Standard Annual policy, payment can either be made in full by card, or by monthly Direct Debit (if you are over 18). To set up a policy with Direct Debit instalments, you will be required to pay a deposit from a card and input your bank account details to enable us to set up your Direct Debit payments.
On our Pay As You Go policy, payment is made online by card. Your card details are held on a secure payment site called “World Pay”, this is part of the Royal Bank of Scotland, and payment is made automatically every month via a "Future Pay" agreement.
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Q: What is the Pay As You Go Rapid Bonus Accelerator? Is the Rapid Bonus Accelerator available for my Standard Annual Policy?
A: The Rapid Bonus Accelerator is only available on Pay As You Go policies.
It is not available on Standard Annual Policies.
The eBike Insurance Rapid Bonus Accelerator allows you to earn 1 year No Claims Discount for every 8 months of claim-free cover. This means that you can earn 5 years No Claims Discount in just 40 claim-free months.
Once you reach 5 years your No Claims Discount will be protected and guaranteed.
ncd ncb claims bonus discount 8 eight month pay go standard classic 5 year max accelerated
Q: How do I cancel my Worldpay / Futurepay Agreement for my Pay As You Go policy?
A: Please also see the instructions in “How do I cancel my policy?”.
As long as 5 days notice is provided, we will cancel your FuturePay agreement for you to stop any additional payments from being collected.
If you wish to cancel your policy within 5 days of your next monthly payment, you would need to cancel your FuturePay agreement yourself.
To do this, log on to the Shopper Management System www.worldpay.com/shopper and follow the on screen instructions.
If you believe that an extra payment has been collected in error, please contact us at payments@egroupltd.co.uk , we will then arrange a refund (if appropriate).
Please note: There are no refunds if you cancel your Pay As You Go policy after your policy has started or renewed.
Please also note that once the Futurepay Agreement has been cancelled your policy cannot be reinstated.
cancel worldpay world pay future futurepay agreement chnage change card credit debit
Q: I am on the monthly Pay as you Go scheme and want to change, update or check my credit/debit card details. how do I do this?
A: With a Pay As You Go policy, payment is made monthly through a FuturePay agreement with WorldPay.
If you need to cancel the agreement, make changes to your payment card details, your contact details or username/password details - please log on to the WorldPay Shopper Management System by clicking on this link: www.worldpay.com/shopper
Please note that once the Futurepay Agreement has been cancelled your policy will also be cancelled and cannot be reinstated – to continue your insurance, you would need to take out a new policy.
There are no refunds if you cancel your PAYG policy.
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Q: What are the age limits on your policies?
A: Standard and Pay As You Go - policyholders and additional riders must be aged between 16 and 75.
Classic Bike - policyholders and additional riders must be aged between 25 and 69.
age limits 16 75 sixteen upper policy restriction classic
Q: Do you give a discount for my Motorcycle Qualification? What discount do you give for my Bike Qualification?
A: We recognise the following Motorcycle Qualifications:
• Advanced Police Motorist
• California SuperBike School Level 3
• California SuperBike School Level 4
• Driving Standards Agency - Examiners Motorcycle Test
• ROSPA - Royal Society for the Prevention of Accidents - Motorcycle Test Gold Standard
• IAM - The Institute of Advanced Motorists - Motorcycle Test
Providing you are not already on our minimum premium, any one of the above group of Qualifications would produce a discount of approximately 10%.
• BikeSafe
• California SuperBike School Level 2
• DSA - Certificate of Competence - Enhanced Rider Bonus
• MCN - Total Confidence Training
• ROSPA - Silver
• The Edge
• Vision Advanced Rider Training Qualification - Gold Standard
Providing you are not already on our minimum premium, any one of the above group of Qualifications would produce a discount of approximately 5%.
We only offer one discount regardless of number of motorcycle qualifications.
discount qualification exam test royal institute advance society prevention rospa gold standards agency examiner edge vision training bikesafe safe california superbike school level
Q: If I make a claim how much will you reduce my No Claims Discount by?
A: If you make a claim and the incident is not deemed to be your fault, your No Claims Discount will be unaffected.
If you either make a claim which is deemed to be your fault or you make a fire or theft claim and we pay out, then your No Claims Bonus will be reduced as follows:
- 5 years or more: No Reduction as Protected and Guaranteed
- 4 years reduced to 2 years
- 3 years reduced to 1 year
- 2 years reduced to 0 years
- 1 year reduced to 0 years
- 0 years will remain unchanged.
ncb ncd claims discount bonus claim fault reduce lose accident theft fire reduction blame incident
Q: What is a Q Plated Vehicle? Is my Bike Q Plated?
A: Vehicle registration mark starting with a “Q”, issued by the DVLA indicating that:
• Vehicle was not originally registered in the UK and proof of age cannot be established
• Or vehicle was built using significant proportion of used parts
• Or vehicle has been stolen and recovered
• Or vehicle was written off due to uneconomical repairs
eBike will cover Q-plated motorbikes.
Q plate plated Q-plate Q-plated Qplate Qplated kit bike vehicle built self myself bits other motorbike motorcycle several two more than one
Q: How can I contact you? What is your telephone number?
A: You can find details of how to contact us by clicking on the Contact button at the top of the homepage or please Click Here
Please note that we are unable to give Quotes or Make Changes to Your Policy by Telephone, Post or Email.
All Quotations or Changes need to be done online.
telephone phone call email mail post letter address contact address online helpdesk help desk FAQ frequently questionsb postal enquiry inquiry enquire inquire question
Q: What levels of cover do you offer?
A: We offer cover at the following levels:
Comprehensive - This includes accidental / own damage cover for your vehicle and cover against fire and theft. It also covers you against claims made against your insurance by Third Parties.
Third Party Fire and Theft - This includes cover against Fire and Theft. It also covers you against claims made against your insurance by Third Parties.
Third Party Only - This only covers you against claims made against your insurance by Third Parties.
Fire and Theft only (Lay-up Cover) - This is only available as an adjustment to an existing policy and only if the bike is garaged. This is not available if your existing cover is Third Party Only. This covers your bike against fire and theft only. This does not cover you to ride your bike or against accidental / own damage or for claims made against your insurance by Third Parties.
The level of cover you select will apply to the policy as a whole. We are unable to offer different levels of cover for each bike on the policy.
cover level tpo tpft comp ft tp third party fire theft comprehensive
Q: What's the telephone number for emergency breakdown recovery assistance?
A: For policies bought before 24/04/2008, the breakdown assistance number is 0808 168 0750
For policies bought after 24/04/2008, the breakdown assistance number is 0800 731 6147
(Please enter this in your mobile phone.)
These lines are manned 24 hours a day, 365 days a year.
More information is available from our online policy wording, please Click Here to view.
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Q: What is the Duty of Disclosure?
A: eBike Insurance expect you to provide complete and accurate information when you take out your insurance policy, throughout the lifetime of the policy and when you renew your insurance. If you are unsure about disclosing any information please contact us for guidance.
Failure to disclose any material information or inaccuracies in the information given could invalidate your insurance cover and mean that part or all of your claim may not be paid.
Always keep copies of correspondence sent or received concerning your insurance. You are reminded that it is an offence under the Road Traffic Act to make any false statements or withhold any relevant information to obtain a Certificate of Motor Insurance.
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Q: Do I have to tell you about my Conviction(s)?
A: You must advise us of any Convictions when taking out or renewing a policy. Failure to disclose any material information or inaccuracies in the information given could invalidate your insurance cover and mean that part or all of your claim may not be paid.
Please click here for details of the Duty of Disclosure .
conviction advise speeding points drink driving fine reckless police stop traffic road failure disclose disc duty disclos cover endorse endor endorsement invalid invalidate speeding convi sp30 sp50 ts10 dd
Q: What is a Standard Policy?
A: The eBike Standard Policy is an annual policy that offers outstanding cover and flexibility, for bikes registered from 1970 to present.
- Cover up to 4 riders on 4 different bikes (subject to ownership and provided that the vehicles and riders are acceptable to our Underwriters)
- If you are not using your bike (for example over winter); providing it is garaged at your home address, you can reduce cover to Fire and Theft only – just pay for what you need.
- 365 days cover in the EU.
- Market leading cover including New Motorcycle Replacement.
- Maximum 5 years No Claims Discount protected and guaranteed for life.
- Rates available for Couriers and Fast Food Delivery.
- Maintain your policy on-line: log on to change your bike details, add a rider, renew your policy (etc) at your convenience.
standard annual policy year yearly annually 12 twelve 4 four riders fire theft EU europe food courier renew replacement 365
Q: What is Pay As You Go?
A: Pay As You Go provides cover on a monthly contract for a monthly premium - purchase cover when you need it and cancel (with no cancellation charge) when it is not required.
A renewal notice will be sent shortly before the expiry of the policy. If you would like the policy to continue month by month, we will renew it automatically and collect the monthly premium. You can cancel online anytime before the expiry of the policy.
Your card payment details are held securely on our behalf by “World Pay” (part of Royal Bank of Scotland). Payment is made in advance via a "Futurepay Agreement" for the month’s cover, therefore monthly payment is available for those aged under 18.
- Cover up to 4 riders on 4 different bikes (subject to ownership and provided that the vehicles are acceptable to our Underwriters)
- If you are not using your bike (for example over winter); providing it is garaged at your home address, you can reduce cover to Fire and Theft only – just pay for what you need.
- Earn 1 year NCD for only 8 months' claim free cover.
- The monthly rate you are quoted will be guaranteed for 8 months providing no changes are made.
- Market leading cover including New Motorcycle Replacement.
- Maximum 5 years No Claims Discount protected and guaranteed for life.
- Rates available for Couriers and Fast Food Delivery.
- Maintain your policy on-line: log on to change your bike details, add a rider, renew your policy (etc) at your convenience.
If you have previously cancelled a Pay As You Go Policy and wish to restart your cover you will need to take out a new policy and cover will start again from the date and time you specify.
pay as you go payg month monthly automatic renew renewal purchase flexible cover anytime cancel
Q: What is a Classic Bike Policy?
A: The eBike Classic Policy is only available for bikes registered between 1920 and 1988:
- Cover up to 4 riders on your classic bike.
- Agreed value cover available for comprehensive policyholders.
- No limited mileage restrictions.
- Quotes provided for commuting use.
- Maintain your policy on-line: log on, input your e-mail address and policy number and you can add a rider, change your bike and renew your policy at your own convenience.
Please note that the Classic Bike Policy is not a multi-bike policy and only one bike at a time can be insured on it.
You are unable to use or accrue any No Claims Discount on Classic Bike Policies, this is standard across the insurance industry.
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Q: Do you offer Agreed Value Policies?
A: Agreed Value is only available on comprehensive Classic Bike policies.
agreed value amount classic market value money cash set guarantee worth guar
Q: Can a Named Rider ride all of my Bikes?
A: Yes, provided the named rider's licence allows for it, any named rider is covered to ride any of the bikes on a policy.
More than one bike may be used at a time even if they are insured under the same policy.
named rider ride 4 four bike motor cycle motorbike motorcycle license licence allows additional second third fourth 2 3 two three
Q: Are there any mileage restrictions on your policy?
A: No.
There are not any mileage limitations on Standard and Pay As You Go eBike polices.
On our Classic Bike policies we ask for details of the annual mileage and the current mileage of the bike.
limited limit mile mileage restrict restriction distance reduce classic
Q: Can I Pay Monthly? Can I pay by Direct Debit?
A: On our Standard Annual policy, payment can either be made in full by card, or by monthly Direct Debit (if you are over 18). To set up a policy with Direct Debit instalments, you will be required to pay a deposit from a card and input your bank account details to enable us to set up your Direct Debit payments.
There will be a total of ten payments (one deposit paid to eBike via card + nine monthly Direct Debit payments) for twelve months of cover.
On our Pay As You Go policy, payment is made online by card. Your card details are held on a secure payment site called “WorldPay”, this is part of the Royal Bank of Scotland, and payment is made automatically every month via a "FuturePay" agreement.
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Q: How do I change my bike's registration number?
A: As eBike Insurance is an online company, you are required to make any changes to your policy online.
1) Please go to our home page www.ebikeinsurance.co.uk
2) Log in using your email address and policy number (or log in using password – if you do not already have a password, you will later be invited to either create one or skip this option.)
3) From the “Welcome” page, select the “Policies” tab.
4) Select the “View Policy” button next to the policy you wish to amend.
5) Select “Make Changes to your Policy”.
6) Select "Make Multiple Changes" and navigate to the "Bikes" section.
7) Select the Bike you wish to amend – Click the “Change” button.
8) Over-type the "Registration Number" box with the new details.
9) Set the date and time that you wish the insurance details to change.
10) If you wish to proceed, tick the “Terms and Conditions” box and click “Confirm Changes”.
Following any changes online, new documents will be posted to you first class the next working day.
11) If you do not wish to proceed, you can abandon the changes and your policy will remain unchanged.
chnage change amend alter reg no number registration plate
Q: How do I change the level of cover? How do I change from Comprehensive to Third Party Fire and Theft Cover?
A: You will not be able to increase the level of cover part way through the policy, unless you are also changing your bike.
The level of cover applies to the policy as a whole, not to individual bikes. If you have more than one bike on your policy, they can only be covered at the same level.
You cannot have one bike covered Fully Comprehensively and another covered Third Party Only on the same policy.
If you wish to Reduce your Cover to Fire and Theft Only (E.g. over winter) please see separate entry relating to this.
As eBike Insurance is an online company, you are required to make any changes to your policy online.
1) Please go to our home page www.ebikeinsurance.co.uk
2) Log in using your email address and policy number (or log in using password – if you do not already have a password, you will later be invited to either create one or skip this option.)
3) From the “Welcome” page, select the “Policies” tab.
4) Select the “View Policy” button next to the policy you wish to amend.
5) Select “Make Changes to your Policy”.
6) Select "Make Multiple Changes".
7) Navigate to the "Cover" section.
8) Select level of cover and proceed to the final page.
9) Details of any change in premium will be given on screen.
10) If you wish to proceed, tick the “Terms and Conditions” box and click “Confirm Changes”.
Following any changes online, new documents will be posted to you first class the next working day.
11) If you do not wish to proceed, you can abandon the changes and your policy will remain unchanged.
PLEASE NOTE THAT THE LEVEL OF COVER RELATES TO THE POLICY AND NOT TO INDIVIDUAL BIKES. YOU CANNOT HAVE TWO DIFFERENT BIKES ON A POLICY AT DIFFERENT LEVELS OF COVER.
level cover change third party fire theft comp comprehensive lay up different
Q: Do you provide cover for couriers?
A: We offer Courier Insurance for both Bike and Van: www.ecourierinsurance.co.uk
eCourier Insurance offers tailored, competitive premiums specifically for couriers, whether you ride a bike or drive a van.
courier cou coriers courier curriers courior deliv delivery business despatch dispatch
Q: Do you charge for Debit or Credit Card Payments?
A: Payments by Debit Card do NOT attract additional fees.
Due to the additional charges imposed upon us by credit card handlers, Credit Card payments attract an additional fee of 2.8%.
Full details of this are provided on screen during the payment process, and the amended premium is displayed on screen.
charges Payment charge credit debit card plastic vis mastercard visa delta electron jcb solo switch meastro maestro percent % fee
Q: I am buying a new bike, but don't own it yet, will you provide a quote?
A: To obtain cover from ourselves, you need to be the legal owner and registered keeper of the bike or bikes that you want to insure.
If you require a quotation on a bike that you do not yet own, but are thinking of buying, then you should answer the question 'Are you the owner and registered keeper of the bike?' as "Yes", for the purpose of obtaining a quote.
The quotation would then be obtained on the assumption that you will be the owner and registered keeper of the bike should you decide to buy it and insure the bike with ourselves.
buying purchase purchasing new bike don't own yet insure owned owner registered keeper register mine bought buy
Q: How can I change the start date and time of my policy?
A: Once you have taken out a policy, it will not be possible to change the start date and time.
If you have set up a policy, and the start date and time needs to be changed, please either email us at enquiries@ebikeinsurance.co.uk or call us on 0845 219 0564 (This line is available only between 9am and 5.00pm Monday to Friday.)
change chnage incept inception date start commence commencement policy begin beginning wrong incorrect future begun time
Q: Do you do one day/temporary cover?
A: No, we do not do one day or temporary cover.
The minimum length of cover we can provide is for one month if you take out a Pay As You Go (PAYG) Policy.
All of our other policies are on an annual basis.
Please see also "Will you cover me for taking the bike on a test ride? Do you do one day test insurance?"
temporary test ride drive 1 day cover one
Q: How do I add on a motoring conviction? How do I add on my speeding fine? How do I notify you about my SP30?
A: You must advise us of any Convictions when taking out or renewing a policy. Failure to disclose any material information or inaccuracies in the information given could invalidate your insurance cover and mean that part or all of your claim may not be paid.
Please click here for details of the Duty of Disclosure .
If your motoring conviction has occurred part way through your policy term, you do not need to notify us of it until renewal.
1) During the quote / renewal process, navigate to the "Riders" section.
2) Select "Change" next to the rider to whom you wish to add the Conviction(s).
3) Follow the pages through until you reach the question 'Have you had any motoring convictions within the last 5 years, including fixed penalty offences?' If the button to this is set as 'No' then change this to 'Yes'. If it is already set as 'Yes' then click on "View". A box will pop up and enable you to add on the date and conviction(s).
4) Once you have finished click on "Return to Quote", then proceed to the final page.
5) Details of any change in premium will be given on screen.
conviction advise speeding point drink driving reckless police stop traffic act failure disclose disc duty disclosure inacurate inaccuracy inform endorse endor endorsement invalid invalidate sp30 ts10 dd dr
Q: Do you do helmet and leathers cover?
A: If your helmet and leathers were damaged in an accident which was the fault of a third party, there will be cover as standard under the uninsured losses section of your policy.
Otherwise, for accidents which were not the fault of a third party, "Helmet and Leathers Cover" is available as an extension to your annual comprehensive policy for £34.99.
You can cover your helmet and leathers against accidental damage. Any damage caused to your helmet and leathers must be as a result of motorcycle accident and a valid claim under Section 1 of the policy.
Payment will be based on the market value of the items but not exceeding £850. The claim level shown is prior to deduction of the applicable policy excess. We may make a deduction off the amount for wear and tear when we settle the claim.
The Helmet and Leathers Insurance will expire at the same date and time as your eBike motorcycle policy and it is subject to an endorsement, exceptions and conditions.
This will also cover purposely manufactured textile motorcycle clothing.
This cover does not extend to pillion passengers or named riders.
There is a £100 excess on any claim made.
The Helmet and Leathers premium is non-refundable.
helmet leather hel leat lid cover extension damage accident claim valid excess additional extra clothing gear kit visor
Q: How do I get a quote? Can I get a quote over the telephone?
A: eBike is an interactive internet based insurance company. All Quotations have to be done online.
To get a quote please go to our Home Page and click on one of the yellow buttons 'Standard Quote', 'Classic Quote' or 'Pay as you go Quote' on the left-hand side of the screen.
For further information about each type of policy, click on the type of policy you are interested in under 'Policy Information' on the right-hand side of the Home Page.
WE ARE UNABLE TO GIVE QUOTATIONS BY TELEPHONE, POST OR EMAIL.
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Q: What classes of use are available? Can I commute? Can I use my bike for business use?
A: For Standard and Pay As You Go (PAYG) policies the following classes of cover are available:
Social, Domestic, Pleasure and Commuting
will allow all riders to use the motorcycle for private use and to commute to a permanent place of work/study. Delivery or courier use is excluded.
Business Use (class 1) will allow the policyholder to use the motorcycle for private use and to commute to more than one place of work/study. The policyholder may also use the motorcycle in connection with their business or profession. Named riders will be limited to Social Domestic and Pleasure use only. Delivery or courier use is excluded.
Fast Food Delivery/Courier Use should only be selected if the policyholder's occupation is a courier or delivery rider. As well as the standard private use, the policyholder will be covered for use of the motorcycle in connection with their occupation. Named riders will be limited to Social Domestic and Pleasure use only.
For Classic Bike Policies the following two classes of cover are available:
Social, Domestic and Pleasure (including Shows and Rallies) will allow all riders to use the motorcycle for private use and also to attend Classic Bike Shows and Classic Bike Rallies.
Social, Domestic and Pleasure (including Shows, Rallies and Commuting)
Cover as above, but also allows all riders to commute to a permanent place of work/study.
Business use is not permitted on Classic Bike Policies.
class classes use business commute commuting social domestic pleasure private work deliver fast food courier delivery shows rally rallies type useage usage
Q: Do I need to do Compulsory Basic Training (CBT)?
A: All learner motorcyclists are required to hold a valid Compulsory Basic Training CBT certificate in order to ride on the road (unless living/riding on an exempted island).
The CBT certificate is given to you by the training school on the day of the pass.
•Car licence holders who passed their car test before 1st February 2001 are allowed to ride a moped of up to 50cc without L-plates and carry a pillion passenger without taking a CBT course.
•Car licence holders who passed their car test after 1st February 2001 must take a CBT to ride a 50cc moped.
•CBT certificates issued after February 1st 2001 are renewable and valid for 2 years.
•Anyone with a Provisional Licence needs a CBT to ride a moped or motorcycle.
•16 year olds can ride up to a restricted 50cc with a CBT and up to a 125cc once they reach 17 for the duration of the validity of the certificate.
For more information, please Click Here to view "About Compulsory Basic Training" on the DVLA website.
CBT compulsory basic training required cert certificate car test full licence lice license 50cc ride moped provisional learner l-plate pillion
Q: What is a UK or EU Provisional Moped licence?
A: Provisional Moped Licences can be held by those who are 16 years old and over and hold a valid CBT Certificate.
This licence entitles the holder to ride a 50cc moped on the road with L-plates, but not carry pillion passengers.
For more information, click here to view "Information for Moped Riders" on the DVLA website.
Provisional UK E