OUR CONTACT DETAILS
FREQUENTLY ASKED QUESTIONS (FAQ)
The majority of customers enquiries can be answered through our FAQs. Click here to ask us a question.
SENDING US DOCUMENTS
If you are sending your driving licence counterpart, photocard or proof of bonus we recommend that you scan/photograph these documents and send them to firstname.lastname@example.org / email@example.com or send them by MMS to 07537 416059
CONTACT US BY EMAIL
If you haven't found an answer in our FAQs the best way to contact us is to email us, please click here to email us, we aim to respond to you within one business day, our opening hours are 9am – 6pm Monday – Friday excluding Bank Holidays.
MAKING A CLAIM
CONTACT US BY PHONE
We encourage customers to contact us by email as much as possible and recommend customers administer their own policies online.
However, we do appreciate that some of our customers may wish to speak to one of our advisors. There are two ways to contact us by phone:
- Customer Services
0906 736 6520 - Monday to Friday 9am to 6pm excluding Bank Holidays.
Please note that calls to 09 premium rate numbers cost £1.02 per minute plus network extras; calls from mobiles and other networks may cost more.
- New Business Sales, Renewals, Adjustments & Cancellations
0333 222 4560 – Monday to Friday 9am to 6pm excluding Bank Holidays, Saturday 9pm to 5pm and Sunday 10am to 4pm.
Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.
Changes to our opening hours for Christmas and New Year are as follows:
- We are open 9am to 2pm on the 24th of December
- We are closed on 25th and 26th December
- We are open 9am to 2pm on the 31st of December
- We are closed on the 1st of January 2015
NOTICE TO THIRD PARTIES
We will only discuss policy details with the policy holder, unless the policy holder has given their permission for a third party to act on their behalf. The policy holder will need to contact us to give permission before we will discuss policy details.
To opt out of Marketing communications please email: firstname.lastname@example.org
eBike aims to provide a standard of service that will leave no cause for complaint. If you feel the high standards we set ourselves have not been met, please contact ‘The Complaints Manager’ at the following address:
If you have exhausted our complaints procedure and remain dissatisfied you may write to the Financial Ombudsman Service.
Details of how to make a complaint can be found in our terms of business if you feel we have not met the standards you expect.
ADDRESS - You can write to us at:eBike, Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL
To contact eBike please use: 01454 634887
eBike is a trading style of Brightside Insurance Services Ltd. Registered in England and Wales number 04137311. Registered office: MMT Centre, Severn Bridge, Aust, Bristol BS35 4BL. Brightside Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 302216)