. .

image of a computer



The majority of customers enquiries can be answered through our FAQs. Click here to ask us a question.


If you are sending your driving licence counterpart, photocard or proof of bonus we recommend that you scan/photograph these documents and send them to licence@ebikeinsurance.co.uk / validation@ebikeinsurance.co.uk or send them by MMS to 07537 416059


If you haven't found an answer in our FAQs the best way to contact us is to email us, please click here to email us, we aim to respond to you within one business day, our opening hours are 9am — 6pm Monday — Friday excluding Bank Holidays.


Click Here


We encourage customers to contact us by email as much as possible and recommend customers administer their own policies online.

However, we do appreciate that some of our customers may wish to speak to one of our advisors. There are two ways to contact us by phone:

    Customer Services, Adjustments & Cancellations

    0333 414 9075 — Monday to Friday 9am to 6pm excluding Bank Holidays.

    Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

    New Business Sales & Renewals

    0333 222 4560 — Monday to Friday 8am to 8pm excluding Bank Holidays, Saturday 9pm to 5pm and Sunday 10am to 4pm.

    Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.


We will only discuss policy details with the policy holder, unless the policy holder has given their permission for a third party to act on their behalf. The policy holder will need to contact us to give permission before we will discuss policy details.


To opt out of Marketing communications please email: marketing@egroupltd.co.uk


eBike aims to provide a standard of service that will leave no cause for complaint. If you feel the high standards we set ourselves have not been met, please contact 'The Complaints Manager' at the following address:


If you have exhausted our complaints procedure and remain dissatisfied you may write to the Financial Ombudsman Service.

Details of how to make a complaint can be found in our terms of business if you feel we have not met the standards you expect.

For more information on complaints, click here

ADDRESS — You can write to us at:
eBike, Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL

. .

eBike is a trading style of Brightside Insurance Services Ltd. Registered in England and Wales number 04137311. Registered office: MMT Centre, Severn Bridge, Aust, Bristol BS35 4BL. Brightside Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 302216)

Our site uses cookies. To find out what cookies we use and why we use them click here. If you carry on using our site we will assume you consent to us using cookies in this way.

. .

Underwritten by

Ageas logo
. .
. .

Existing Customer? Our team would be happy to help. Please call 0333 414 9075.

Lines are open from 9am — 6pm Monday to Friday excluding Bank holidays and 9am — 7pm on Saturday. Calls are charged at local rate plus network extras; calls from mobiles and other networks may cost more.

. .